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Refund Policy

Refund Policy for National Locksmith, LLC

Effective Date: May 4th, 2024

At National Locksmith, LLC ("we," "our," "us"), customer satisfaction is important to us. This Refund Policy outlines the conditions under which we offer refunds for our locksmith services. By using our services, you agree to this policy.

1. Services Covered by this Policy

This Refund Policy applies to all services provided by [Your Locksmithing Company Name], including:

  • Residential locksmith services

  • Commercial locksmith services

  • Automotive locksmith services

  • Emergency locksmith services

2. Conditions for Refunds

We will offer a refund under the following conditions:​

  • Service Not Rendered: If a scheduled service was not delivered due to a failure on our end (e.g., technician did not show up), a full refund will be issued at our discretion excluding any service fee.

  • Incorrect Charges: If you were charged incorrectly or charged for services not rendered, a refund for the overcharged amount will be processed.

3. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

  • Change of Mind: Once a service has been provided, refunds are not offered for a change of mind after the service has been completed.

  • Cancelled Appointments: If you cancel a scheduled appointment without providing at least [insert number] hours' notice, you may be subject to a cancellation fee, and a refund for any deposit may not be issued.

  • Third-Party Products: If any third-party products (such as new locks or security systems) were installed, refunds will only be provided for faulty products in accordance with the manufacturer's warranty. Installation fees are non-refundable.

4. Refund Process

To request a refund, please contact our customer service team within 24 hours of the service date. You can reach us at our contact page or via phone number listed throughout the website. 

5. Refund Approval and Processing

  • Assessment: Upon receiving your refund request, we will assess the situation to determine if it meets the conditions outlined above.

  • Resolution: If approved, the refund will be processed in the same payment method used for the original transaction.

  • Processing Time: Refunds may take up to 7business days to appear in your account, depending on your financial institution.

6. Contact Us

If you have any questions about this Refund Policy or need further assistance, please contact us

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